When a connection is broken

While a connection is broken, answers based on it may be incomplete.

Every connection has four states: Ready, Syncing, Paused, Disconnected.

Disconnected

For a broken connection you'll see: “This connection has been disconnected since …; answers based on it may be incomplete.” The fix is always a single action:

  • Reconnect: grant the permission at Google again.
  • Your admin must set it up: the source needs setup by an admin.
  • Wait, the provider is slow: the provider isn't responding for now.

If some of several connections are broken it says “K of N connections disconnected”. If the state can't be read it says “Connection status couldn't be read”; that doesn't mean you have no connection.

Stop doesn't remove connections

If your assistant is stopped, your connections stay in place; only new steps are prevented.

Write to us

Describe the problem briefly. If you saw a request ID on the screen, include it — it helps us find the problem faster.

Support address: contact@vtaglabs.com

We answer within one business day.

Send feedback from inside the app — Signed in? Use the feedback form; it attaches the screen you came from.