Contacting support

What to write to us when something isn't working.

If something isn't working, write to the support address at the bottom of this page.

What to include

What were you trying to do and what happened? Keep it short.
If you saw a request ID on the error screen, include it; it helps us find the problem much faster. If no ID could be retrieved, the screen says so.
Which organization and which language were you working in?

Never send us your sign-in code or a key; we will never ask for them.

For the general state of the system, see the status page (it exists only when it has been set up).

Describe the problem briefly. If you saw a request ID on the screen, include it — it helps us find the problem faster.

We answer within one business day.

Send feedback from inside the app — Signed in? Use the feedback form; it attaches the screen you came from.